This weekâs cautionary tale for the tourism industry involves an allegation that an upscale resort in the Maldives intentionally removed hot water kettles from the rooms of Chinese tourists in order to discourage them from eating instant noodles at the expense of the hotelâs restaurant business. Â What began as a post on an online forum has quickly become a social media nightmare for the resort and the Maldives as a destination.
Roy Graff, founder and managing director of China Contact,Â told the IBTimesÂ in October that Japanese travelers compelled hotels to offer more rooms with twin beds or provide baths instead of showers, but the Chinese have their own unique travel habits that many hotels have been slow to adopt.
âThere are certain amenities they will expect in their room,â Graff noted, âsuch as slippers, a kettle to make tea, instant noodles and chopsticks.â They also expect a breakfast menu that has less cheese Danish and more meat and congee.
And these are just the basics, Graff said. If a hotel really wants to attract Chinese customers, it needs to offer a Chinese-language TV channel and have printed information such as maps and brochures in simplified Chinese. If itâs a larger hotel, there should be someone on staff who can speak Mandarin.